Frequently Asked Questions
Everything you need to know about our sustainable fashion and services.
What is the shipping timeframe for my order?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that sale items are eligible for store credit only.
How do I ensure I choose the correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials ethically sourced?
Yes, Heart & Soil is committed to sustainability. We use organic cotton, recycled polyester, and eco-friendly dyes, working only with fair-trade certified factories.
How should I care for my garments?
To preserve the quality of our natural fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid using bleach or harsh detergents.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.